Dewacair Terms & Conditions – Platform Terms of Use

1 General Terms and Acceptance

By registering an account or using the services provided by Dewacair, you are deemed to have read, understood, and agreed to all terms set out in this document. These Terms and Conditions constitute a legally binding agreement between you as the user and Dewacair as the service provider.

If you do not agree with any or all of the terms below, you are asked not to use Dewacair's services. Dewacair reserves the right to modify, update, or revise this document at any time without specific written notice. Changes take effect from the date they are published on this page. Continued use of the service after such changes constitutes acceptance of the updated terms.

2 Eligibility and Registration Requirements

To register and use dewacair services, you must meet all of the following eligibility criteria:

• Minimum age of 18 years or the legal gambling age in the jurisdiction where you are located, whichever is higher.
• Having full legal capacity to enter into legally binding agreements.
• Not residing in a territory or jurisdiction where the use of such services is explicitly prohibited by applicable law.
• Not having been previously suspended or permanently banned from dewacair services.
• Providing accurate, up-to-date, and complete registration information.

Each user is only permitted to hold one active account. Creating more than one account by the same individual — whether using a different name, email address, phone number, or payment method — is a violation of these terms and may result in account suspension and forfeiture of any existing balance.

Dewacair reserves the right to conduct identity verification (KYC) at any time as part of its compliance process. Documents that may be requested include a national ID, passport, or other official documents. Failure to provide the requested documents within the specified deadline may result in account restrictions.

3 Account Security and User Responsibility

You are fully responsible for keeping your account login information confidential, including your username and password. Dewacair will never ask for your account password via email, direct message, or any other medium. If you receive such a request, ignore it and report it immediately to our support team.

All activity under your account — including financial transactions and bets — is your sole responsibility, unless you have reported unauthorized access to us before the activity occurred. dewacair employs encryption and active security monitoring to protect user accounts; however, we are not liable for losses resulting from a user's failure to safeguard their account credentials.

4 Deposit and Withdrawal Terms

Dewacair supports a wide range of payment methods tailored to the needs of Indonesian players, including local bank transfers (BCA, BRI, BNI, Mandiri), digital wallets (DANA, OVO, GoPay), mobile credit top-up, and cryptocurrency (USDT, BTC).

All deposited funds must originate from an account or wallet registered in the account holder's name. Third-party deposits are not permitted and will be returned or held for investigation. dewacair reserves the right to reject any transaction that appears suspicious or inconsistent with a user's profile.

For withdrawals, the destination account name must match the name registered on your dewacair account. Withdrawals to accounts or wallets in another person's name will not be processed. dewacair reserves the right to conduct additional verification for large withdrawals before processing them.

5 Bonus and Promotion Terms

All bonuses, promotions, and special offers provided by dewacair are subject to their own individual terms published alongside each promotion. The general terms applicable to all bonuses are as follows:

• Bonuses may only be claimed by users who meet the eligibility requirements specified for each promotion.
• Each bonus carries a wagering (turnover) requirement that must be fulfilled before the bonus funds or any winnings derived from the bonus can be withdrawn.
• Bonuses cannot be combined unless explicitly stated otherwise in the promotion terms.
• Dewacair reserves the right to void bonuses and related winnings if abuse is found, including the use of automated software, bonus arbitrage, or cross-account coordination.
• Unused bonuses will expire automatically at the end of their validity period.

6 Game Rules and Integrity

All games available on dewacair are operated on principles of fairness and integrity. Live Casino game outcomes are determined by real physical elements visible in real time via live stream. For RNG (Random Number Generator)-based games, the systems used have been audited by certified independent testing laboratories.

Users are strictly prohibited from doing any of the following while using dewacair services:

• Using automated software, bots, or scripts to play on their behalf.
• Exploiting technical loopholes or system vulnerabilities for unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Engaging in money laundering or any illegal financial activity through the platform.
• Providing false or misleading information during the verification process.

Violations of the above rules may result in permanent account suspension, balance forfeiture, and reporting to the relevant authorities in accordance with applicable law.

7 Account Suspension & Closure

Dewacair reserves the right to suspend or close a user's account at any time if there is an indication of a violation of these Terms and Conditions, fraud, or a threat to the integrity of the platform. Under normal circumstances, a notification will be sent to the registered email before any action is taken, except in emergency security situations.

Users may also close their own account at any time by contacting the support team. Any remaining balance after deducting outstanding obligations will be returned via the registered payment method. Voluntary account closure is typically completed within 3–5 business days.

8 Limitation of Liability

Dewacair provides its services "as is" and makes no guarantee that the platform will operate without interruption or errors at all times. While we strive to maintain 24-hour service availability, occasional technical disruptions beyond our control may occur, including routine maintenance, network outages, or force majeure events.

In the event of a technical error affecting game outcomes, Dewacair reserves the right to void the affected bets and return the funds involved to the user's account balance. Dewacair's decision in technical dispute situations is final.

Dewacair is not liable for indirect losses, loss of profits, or other consequential damages arising from the use of or inability to use our services, beyond the amount deposited by the user in the relevant transaction.

9 Responsible Gaming

Dewacair is committed to supporting responsible gaming practices. We provide a range of tools that users can use to manage their gaming habits, including daily/weekly deposit limits, loss limits, session duration limits, and temporary or permanent self-exclusion options.

If you feel that your gaming activity is starting to negatively affect your daily life, we strongly encourage you to make use of these features or contact our support team. More information is available on the Responsible Gaming.

10 Privacy & Data Protection

The collection, use, and protection of users' personal data is governed by the dewacair Privacy Policy, which forms an integral part of these Terms and Conditions. dewacair collects data necessary for identity verification, regulatory compliance, and service improvement.

Dewacair will not sell, rent, or share users' personal data with third parties for commercial purposes without explicit consent, unless required by law or a competent authority. Full details on data management are available on the Privacy Policy.

11 Governing Law and Dispute Resolution

These Terms & Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which dewacair is licensed and operates. Any dispute arising from or related to the use of dewacair services shall first be resolved through the internal dispute resolution mechanism.

If you have a complaint regarding our services, the first step is to contact the Dewacair support team via live chat. We are committed to responding to and resolving complaints within 48 hours. If the internal resolution is unsatisfactory, you may submit a dispute to the relevant regulatory authority in accordance with the applicable licensing terms.

12 Updates & Communications

Dewacair reserves the right to update these Terms and Conditions at any time. Significant changes will be communicated via the email registered to your account and/or an in-platform notification at least 7 days before the changes take effect. Minor changes such as language clarifications or typographical corrections may be applied immediately.

By continuing to use Dewacair's services after the effective date of any changes, you are deemed to have accepted the updated terms. If you do not agree with the changes, you have the right to close your account in accordance with the procedure set out in Section 7 above.